I learned my steelbook by mail lesson with the Amazing Spider-man. The first one I swear was backed over in my driveway by the UPS driver. Took it back to my local store, they had no replacements, but ordered me one to be delivered to the store. Second one came damaged. I returned it later that same day. One of the assistant managers was kind enough to call around and found one for me at one of the Charlotte stores (about an hour from where I live). He had one of the other managers drop it by my house the next day, along with a 2d copy of the movie for my troubles. It's nice to know there are still people that care about customer service, at least in my local store. Now I just get up early on release day and choose in-store pick-up. It's the only way I could have gotten Zero Dark Thirty.