Do you live in the UK? If so you can take it to hmv if you are local. They will replace or give store credit but won't refund an online purchase in store.
I need your help, I purchased this through zavvi and arrived damaged. I already sent pictures to them and they want me to pay for shipping. They are really a pain when it comes to get a refund.
Gotta write them the return shipping is very expensive, more than the cost of the item, ask for another representative or a supervisor. I know they're a pain in the butt, but when I dealt with them many years ago, they usually eventually agreed to send a replacement or refund partially without returning the item.