Nothing in September but they are planning 'something' for an October reveal. Don't have any specifics; I wasn't told and didn't ask for details. I got this from Mark in an email exchange regarding an issue with a shipment. Which leads me to my review of WeET Collection:
Overall: Highly recommend
Score (numeric scores don't do much for me, so): Excellent but not perfect
Future outlook: WeET means business and I expect they will only get better going forward
So here is my experience with WeET:
First and foremost, quality wise, I don't have to say much because y'all have seen their high quality offerings. I greatly admire their Exclusive and Collection lines. I have Captain America Civil War (Exclusive line), Red Sparrow, and Shape of Water, so I am basing this on items in hand. They do need to do something about their Collection line though: WeET Collection Collection is just too funny
.
My first (pre)order with WeET was for Captain America Civil War and it went without a hitch, arrived fast (I generally choose fast shipping), and was very well packaged. A full bowl of plain awesome.
My second order was for two copies of Red Sparrow. The shipment, as expected, was also very well packaged and arrived very fast. However, they accidentally shipped me Shape of Water instead of Red Sparrow!
I mean we are talking a lot of money here! So I get on their website and send a message. A day or so later, I recalled that they had a service email, so I repeated my request for assistance. To keep a long story short, I finally got a response a week and three emails later. Needless to say I was extremely frustrated at that point. In my emails, I had offered to ship the wrong items to other buyers in the USA if they so desired (you'll see why this is important in a bit). In short, the response I got basically wiped out my frustration with the first few words.
Mark offered a sincere apology for the delayed response and an explanation. He also promised an immediate shipment of Red Sparrow and to clinch it, he offered me the two copies of Shape of Water free of charge (this despite my offer to ship to other US buyers). I don't need to tell you how a freebie is always a happy occasion
but the fact is, I had made an offer that would have limited their loss considerably; yet, they chose to present it as a gift instead. I have now received my Red Sparrow (again very fast, a matter of days) and all copies from WeET are in stellar condition.
So why do I think they will only get better going forward? Glad you asked! You see, I asked Mark what was next on their agenda and here is his response:
We have been building our web sites and launching many titles in too short a time.
So in September, we are going to have time for error correction and maintenance.
Of course we will continue to prepare for the release of our next work.
So the next work is expected to be revealed in October.
So, they are taking time to fix issues with their website and business process before their next release; a very wise move and indicative of a serious and thoughtful business strategy.
I sincerely wish them great success and I am anticipating their next release with great enthusiasm.
If you have any concerns, I recommend you let WeET know, so they can do something about them while they are streamlining their operations before their next October release. Also, based on my experience, a little patience is advised when contacting them; they will come through though.
And that's all she wrote!
