Notes: Limited to 1,000 copies
UPDATE - this release has now been cancelled and refunds are being issued.
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[CANCELLED] Prisoners (Blu-ray SteelBook) (SteelArchive Exclusive) [Germany]
- Thread starter DuckDogers
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Notes: Limited to 1,000 copies
UPDATE - this release has now been cancelled and refunds are being issued.
You dont spend money that you dont have. If they are financing future projects that is just bad way of running a business.
If were you guys I would contact your credit card or paypal now.
If were you guys I would contact your credit card or paypal now.
A bit of an update from @DuckDogers:
First thank you to everyone for the kind words! You know for what
Don't be surprised if it even takes extended with a response, I'm on the road all week and so --- a little "tied"
No patience for me so I asked Paypal to open a case... 2 hours after my refund was here...
This is a shame, no respect AT ALL for customers.
This is a shame, no respect AT ALL for customers.
Not at all! I'm not sure if everyone's Paypal interface is the same around the world, but this was the path for me:
The main/home page of your Paypal account should show a list of the recent purchases you've made. Look for the Steelarchive entry in your list and click on it--this will display a drop-down window with information about the purchase. At the bottom-right of that window, click on "Report a problem."
This will open a new window in your browser, with the heading "Reason for dispute." Choose the "I haven't received my item" option near the bottom of the window and hit "Continue." This will take you to a page where you can send an email message to Steelarchive, which will be relayed to them/him through Paypal. After you've entered your message, hit the "Contact Seller" button at the bottom. You're done!
If he's got time to post on Facebook he has time to post here
Poor show, poor effort.
Poor show, poor effort.
"Don't be surprised if it even takes extended with a response"? Sorry, he's got people's money, there should be no extended responses. There should be a clear cut message to people, on here, in email form & on Facebook that all refunds are being processed immediately.
If he's running a business, then surely he shouldn't be "on the road all week", he should be sorting this.
Everything about this has just annoyed me more & more & that post is the final straw.
He almost makes out that he's the victim & that its all lighthearted.
That is his job, he is a semi driver for his actual job. Its not a pleasure tripSo he is going on a road trip
Emailed [email protected], now been refunded.
Shouldn't have had to chase this, if it wasn't for HDN I wouldn't be known what was going on....
Shouldn't have had to chase this, if it wasn't for HDN I wouldn't be known what was going on....
Oh you have to ruin the fun
You make it sound like he's a "fluffer" (semi driver)
Im joking by the way howarmat
Not sure if anyone saw this last night:
I filed a claim through PayPal last night that hasn't been responded to yet.
Strange that he's processing some refunds (mainly those who are emailing about them) instead of just doing all refunds together, as he should be doing.
Short info
Refunds are 60 % through. Since I have more to do with email answer to some customers that what is written here to write again
So why prisoners has been canceled.
I think that with all the latest by Friday am
For urgent inbox me best a pm.
LG
I filed a claim through PayPal last night that hasn't been responded to yet.
Strange that he's processing some refunds (mainly those who are emailing about them) instead of just doing all refunds together, as he should be doing.
That's why I didn't place my order in the first place. I don't like paying for something in advance and hoping to get it one day. If I pay for it I expect it to be shipped within 24 hours. Dodged a serious caliber bullet there
Well, it's now late on Thursday night and no refund or update as to what's happening in regards to my refund has been notified. PayPal dispute will be in action tomorrow. Massively poor show @DuckDogers...I replied to the initial email convo I started (RE: order confirmation) and politely asked when I can expext to receive my refund. Below is his reply from this morning...
There is no excuse for such poor customer service IMO. Not even so much as a simple apology for the inconvenience, let alone the delay in processing refunds as @Strangerbyday quite rightly mentioned.
This was to be my first SteelArchive purchase also... I will have to think very hard on whether to support them again on any future release. That, or I'll simply look to duck n' dodge the @DuckDogers one man show
Damn... you guys need to relax. I got my refund, took a couple days... big deal. "Dodged a serious caliber bullet there"... yeah... money left my paypal account for a few days. "I filed a claim through PayPal" ... they did say a refund it coming... odd. "He almost makes out that he's the victim & that its all lighthearted." Victim?? Really. A project got canceled... refunds are coming. "This is a shame, no respect AT ALL for customers." "It's shocking service!" "If were you guys I would contact your credit card or paypal now" Smile.... Some here should go through an actual rip off.
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