Feel free to discuss any service, shipping and other issues regarding this retailer here.
Inetvideo.ca
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I haven't ordered any steels from them in a couple of years, poor packaging.
I've gotten a few SBs not in the greatest condition. Dents, scratches, etc.. I've had no problem with returns, since they have an office in NY I can ship to instead of Canada.
I noticed a couple of weeks ago they got Hot Fuzz & Memento back in-stock, so I placed an order for Shaun, HF & Memento. The shipping email said all 3 had shipped, but when I received the package only Shaun & Memento were in the box. Memento had impressions and Shaun had scratches. This was not from shipping, but from handling most likely.
I submitted a TT through the website on Monday, but did not get an email with the TT#. So, I have no way of knowing if they got it or what my status is for the exchange and where the heck HF is. I tried to contact them through their online chat, but no CS person ever came on. It gave me the option to leave a message and I did.
I guess I will call tomorrow.