Feel free to discuss shipping, customer service, availabity, etc about this retailer here.
Frequently Asked Questions:
Q) What is the link to Amazon USA?
A) Amazon.com: Online Shopping for Electronics, Apparel, Computers, Books, DVDs & more
Q) I haven't mastered English yet - how can I read the site?!
A) Install Google translate on your browser:
Google Chrome HERE
Firefox HERE
Q) How do I register?
A) Click HERE >> Fill in details>> click on 'create account'>> Done!
Q) Do they ship outside of USA?
A) Yes, worldwide delivery, various shipping options available, for example 1 steelbook to UK:
Standard International Shipping (averages 18-32 business days) £4
AmazonGlobal Expedited Shipping AmazonGlobal Expedited Shipping (averages 8-14 business days) £7
AmazonGlobal Priority Shipping AmazonGlobal Priority Shipping (averages 2-4 days) £17
*Tip* Standard shipping normally only takes a few days to arrive via Fedex
Q) What form of packing do they use?
A) Jiffy Bags for small orders, cardboard for large, with hardly - if any - bubble wrap, see below: (Thanks to Slinchafi for pics)
Just received four steels from amazon.com in the dumbest packaging possible.
First two arrived in this:
As you can see, no extra protection inside the padded envelope.
The remaining two:
And the box was already starting to come apart on the bottom:
Miraculously, apart from two tiny paint chips on one steel all of them are mint.
Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) No, they list full item price. It's sometimes cheaper if ninjas have their items sent to a USA friend/ninja and then forwarded on to their address.
Q) Will the retailer charges upon order or upon shipment
A) You will be charged upon dispatch
Q) What payment do they accept?
A) Card / Store Card / Gift card / Checking Account (US only)
Q) Customer Services any good?
A) Amazon in general have the best customer service but some of the worst packaging in North America.
Cancellations: Your account >> > Sign In > My Orders - follow on screen instructions
Replacements: Your account >> > Sign In > My Orders - Return or replace Items >> follow on screen instructions.
Keep in mind that if the item is out of stock, discontinued, and is not available for exchange, your order will be cancelled and will be refunded.
Refunds: They are normally processed within a few days.
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