Notes: Limited to 1,000 copies
UPDATE - this release has now been cancelled and refunds are being issued.
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[CANCELLED] Prisoners (Blu-ray SteelBook) (SteelArchive Exclusive) [Germany]
- Thread starter DuckDogers
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Notes: Limited to 1,000 copies
UPDATE - this release has now been cancelled and refunds are being issued.
Just got a respond to my email that they issued the refund yesterday so I should get it shortly.. One thing is sure,this was the first and last time I purchase from them something
I got the same email and I 100% agree with you.
Not even a auto email to say it's done.
The fact I had to chase them and they replied to my email saying yeah it was processed yesterday is awful IMO but at least it's apparently processing.
I fail to see how difficult it is to issue a refund? If what the retailer is saying that there was issues with the license then it is not a financial problem. You would think click refund from pp and should be instant with a notification.
Unless the retailer decided to use the funds and buy something and can't pay everyone back that quick!
Unless the retailer decided to use the funds and buy something and can't pay everyone back that quick!
I would give the Guy a chance and wait up for the refunds...He does say in the following few days for refunds and probably needs to double check every single order.
I have no doubts at all that everyone will eventually be refunded.
My question is how difficult is it to issue a refund? Why does it need to take so long? The longer it takes, and the fact ninja's are becoming concerned and have to email the retailer shows levels of inadequate customer service. You can only refund someone once so there is no problem refunding someone twice as you are not making a payment.
Refunds IMO should be instant and there is no reason why it cannot be instant.
Sure, but he's a one man team (I believe)...Maybe he needs to fund back to his PayPal account to continue refunding.
Then it goes back what I was originally saying. Unless he has already spent those funds and has no immediate funds to refund customers then collectors will have to wait longer. Not acceptable at all TBH.
It's no different from a private seller on ebay listing pre-orders from Zavvi one month in advance and sold X copies. The seller than utilises the pre-order funds to finance something in advance. Zavvi cancel the exclusive and the seller now has to refund everyone. Now the seller cannot refund everyone immediately as the seller does not have the funds immediately available. That is certainly liable for negative feedback.
On the flip side, if everyone put a PayPal claim in without waiting, his business is gone and no future releases...Do we want this?
I wasn't suggesting everyone put a claim in, lol. I am making a point it's not good customer service at all. Refunding a customer immediately is equally important as dispatching an item quickly. If you choose to create and run a business, their always going to be risks involved and expectations to deliver.
Sure but maybe he hasn't got someone else to bankroll his projects to offer world class customer service.
Well. That's the risk the seller has taken in creating his business and with this unfortunate situation and now the seller has to learn from this. I agree you have to start off from somewhere with low resources and pushing the train before it can start moving is always going to be difficult for any new business or retailer. I can understand your mitigating factors and support for the seller and have a little sympathy. Objectively speaking, there is still lack of customer service here and can damage the companies reputation.
Yeah, communication is the key
We view from two different sides buddy. You are more the supportive mitigating side which I can understand from your view and perspective.
I for one give direct criticism. Any business is liable for criticism if they don't perform.
Once an issue has occurred and not rectified immediately yes liable for negative feedback. But as you stated communication. If there were emails sent out to every customer to apologise, the refunds will be processed upto 7 days due to technical difficulties etc etc, I see that is more mitigating circumstances to defend the retailer. I wouldn't be happy but I think fair enough I will wait upto 7 days. I think the issue here is we have to contact the seller to find out and left in the dark...
I wish I can be as sympathatic as you sometimes Hubs
We view from two different sides buddy. You are more the supportive mitigating side which I can understand from your view and perspective.
I for one give direct criticism. Any business is liable for criticism if they don't perform.
Once an issue has occurred and not rectified immediately yes liable for negative feedback. But as you stated communication. If there were emails sent out to every customer to apologise, the refunds will be processed upto 7 days due to technical difficulties etc etc, I see that is more mitigating circumstances to defend the retailer. I wouldn't be happy but I think fair enough I will wait upto 7 days. I think the issue here is we have to contact the seller to find out and left in the dark...
I wish I can be as sympathatic as you sometimes Hubs
WOW, you're in touch with your feminine side
I'm guessing it doesn't help when English isn't his first language. Didn't he have a mate who was pushing his early releases...His English is good.
I've still had no contact from them whatsoever, sounds like at least some of you guys have received an email so will give this a few more days to see how it pans out..
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