Feel free to discuss any experiences or policies about this retailer here.
http://www.filmarena.cz/
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What does it mean? Once they take my money from the CC, I can cancel my preorder, but don't they give me back the money but they "save" it for the next order? They take my money even if I don't buy anything? Did I understand right?it's need to make a payment within three days. Yes,You can cancel the order but it is not possible to return it to Your credit card and it would be added into Your filmarena account for future order.
Yep, they don't return you the money (back to your bank account). Instead you get filmarena credit added to you account and you can use that to buy things.They tried to charge my CC after the pre-order, but since there is not enough money, they asked me if i'm really interested in this since the payment has not been done (ok, no problem). I told them i didn't know they would have charged my CC at the time of pre-order, and that's their answer
What does it mean? Once they take my money from the CC, I can cancel my preorder, but don't they give me back the money but they "save" it for the next order? They take my money even if I don't buy anything? Did I understand right?
Pretty sure they can/it is as they're operating in the Czech Republic - I also saw in the retailer thread this was mentioned:Can they do that? Obviously, but is it legal?
The reason they cannot refund back to a credit card is because the bank they do business with doesn't allow it. And bank transfers cost to much if you are not a Czech national. Hence the store credit ... makes sense I guess.
Actually, now I think of it if I return something to my local HMV, they only give store credit and not a refund. Same thing I guess.Pretty sure they can/it is as they're operating in the Czech Republic - I also saw in the retailer thread this was mentioned:
Anyway, discussion of this sort of thing is best suited for their retailer thread here.
That's different as your just returning an unwanted purchase but you are still covered if purchased online under the distance selling rulesActually, now I think of it if I return something to my local HMV, they only give store credit and not a refund. Same thing I guess.
It's not that uncommon; WOW HD does it, YesAsia does it. Zavvi sometimes offers store credit if you don't specify CC straight away when requesting a refund.I'm not sure if I even want to deal with them. The postage seems high and the idea of an online company doing store credit sounds weird to me
Wowhd and yesasia are not bound by European law. But Filmarena ISIt's not that uncommon; WOW HD does it, YesAsia does it. Zavvi sometimes offers store credit if you don't specify CC straight away when requesting a refund.
It got me a FA Collection Hunger games before they sold out.What does adding yourself to the waiting list on a release do?
Good to hear, there may be hope for me yet.It got me a FA Collection Hunger games before they sold out.
They give those with a collection number a week to claim and then I'm guessing what hasn't been taken up goes to those on the waiting list.Good to hear, there may be hope for me yet.