They seem to be away with the fairies most of the time. I contacted them regarding a cancellation request, I then quickly sent them another email minutes apart, saying to ignore what I just said and
do not cancel.
They did it anyway, I then made another order, and asked them if they would let me add on another item as I forgot to add it to my order to save on shipping, they completely ignored the request and dispatched the following day. I would understand if they told me it was not possible, but I don't think they understand what I'm saying, maybe they should use Google Translate?
I don't know what they're doing and to be honest I don't think they do either.