I understand all that, but I have placed - and received - orders from Zavvi in the meantime, so I just don't believe that's the reason in this case. Especially given the sheer number of people reporting they haven't received them (unless it was a whole batch that has been held up somewhere with other products effectively 'overtaking' them within the system, which isn't unheard of).
usually it shows up a day or two afterward but not this time. first one arrived on the 9th, nothing else since then.
Customers with a delivery address based in UK vat is included in price
To be honest I couldn't be bothered with all the hassle trying to get the money back, and the mailers were pretty banged up so more than likely some sort of damage too.Customers with a delivery address based in UK vat is included in price
Guernsey is a British crown dependencies
Zavvi Webstie
Payments and Discounts
Orders placed, which are delivered within the UK, are inclusive of VAT.Help Centre
Buy from our Help Centre range at Zavvi ⭐ The Home of Pop Culture ✓ Officially Licensed ✓ Films, Merch, Clothing & More ✓ FREE delivery availablewww.zavvi.com
Deliveries outside of the UK may be subject to an import duties and taxes, including VAT, which are levied once the order reaches the destination country.
Vat is not included if delivery address is based outside UK
Royal Mail and UK Customs should not have been looking for Vat payment when delivery address is based in UK
Zavvi would have refunded you if needed
Some staff at Royal Mail need to be trained properly
I would still have complained as you never know - if you complain politely, you often get more than just your money back (as I have found on numerous occasions whenever I have a legitimate complaint). You get a much better response than ranting and raving. Good phrases to use for best results are: "not up to your usual standards" (even if their usual standards are p-poor in the first place!), "letting your paying customers down", "damaging your reputation" etc. I've recently received a refund PLUS compensation equating to an additional 50% the value of the refund for an M&S order that Hermes delivered to the wrong address after I pointed out to M&S that using Hermes (in my experience, THE worst courier in the UK, by a LONG way) was a reflection on M&S (with whom I had placed the order), thereby damaging M&S' reputation.
Er, but there IS no limit for goods from the Channel Islands to the UK! As @paulboland states, some staff at Royal Mail need to be trained properly!
The shipping label on zavvi shipments to the UK actually have printed on it in the left upper corner the amount of VAT already PAID.
Nuts! That's a really good point actually, just looked at one of the cardboard mailers now that I have for Rogue One, it doesn't say VAT paid but has a cross in the box for VAT 5.0 whatever that means.
That means £5.00 VAT has been paid, which would be correct: £24.99 + 20%VAT (£5.00) = £29.99 overall (once rounded up).
Postie's just been and - guess what?
Yep, still no Solo...
Sadly, I think you're right. Once they're more than 3 or 4 days late, then you just know it's never going to arrive (and was most likely never even sent in the first place, regardless of what the despatch email might suggest).
