James Flower Arrow Films
So you might be wondering why this month's AV announcements are looking much slimmer than usual. Don't worry, it's not a signal that things are going down the tubes at Arrow HQ - quite the opposite. (1/8)
As you may be aware, we've had a few QC issues recently that have necessitated replacement programs as well as some embarrassing errors on our packaging. This has not gone without note at Arrow HQ and we’ve been discussing ways to prevent it in future. (2/8)
While the majority of these issues have been unanticipated and we've acted as quickly as possible to correct them, we're well aware that it only takes a handful of mistakes to endanger some fans' confidence in us, especially when replacement programs are involved. (3/8)
With that in mind, we've decided to only release two titles each in August and September, in order to discuss and implement an even more rigorous QC process, as well as giving us the space to finish work on some especially demanding projects (hello, Shawscope Vol 2!). (4/8)
This "circuit breaker" will also give us the opportunity to restructure the team following some sad departures (farewell, @Frangipane13)
With these aims in mind. We're also on the lookout for QC freelancers; please send your CVs to [email protected] to be considered. (5/8)
Will this mean we'll promise that there will never be any mistakes or replacement progs ever again? Of course not; sometimes these things are truly beyond our control. But we recognise that there are weaknesses in our current workflow and are doing what we can to fix this. (6/8)
We hope this goes some way to repairing any damage to our reputation and customer goodwill. We care very deeply about our releases providing the best experience from top to bottom, and take it seriously when we fall short of this aim. (7/8)
We'll be back to our usual size schedule in October, which work is already well underway on.
The coming year should be our most exciting yet, with something to please everyone, including some of our most-requested titles! (8/8)