Have decided not to buy, was really looking forward to this one, but i seem to have lost the steelbook bug. Have cancelled about a dozen steelbooks from zavvi. These silly game's they are playing have zapped the joy out of collecting ! Still no iron man or captain america !
What does "Despatched Processing Cancellation" mean? How can an item be despatched, while a cancellation is processing? Thank you in advance
Don't think Zavvi cancelled your Steelbook, so they shipped it.What does "Despatched Processing Cancellation" mean? How can an item be despatched, while a cancellation is processing? Thank you in advance
Cancelled this and iron man 2 some 15 hours ago, get a despatch email for guardians and then a failed cancellation email shortly thereafter.
It wasn't even processing when I cancelled, can they legally do that?
This was in stock when it went live. So it wasn't a pre order.Cancelled this and iron man 2 some 15 hours ago, get a despatch email for guardians and then a failed cancellation email shortly thereafter.
It wasn't even processing when I cancelled, can they legally do that?
There's not cancellation email for iron man 2 either so no doubt that'll be coming against my will.
I would like the steels but I don't need them and it's just
Something I don't need to waste money on this close to Xmas
Zavvi use a a system where anything in stock is very difficult to cancel and they will send it, it is unfair in my opinion and not good customer service. You can send them a message under your account, asking them to cover return costs, as you have asked to cancel the item not long after but Zavvi still sent it. I've done ths before and a pre-paid label was sent by Zavvi a day later.
If Zavvi don't help you with the return cost, you can still send it back to them, you will have to contact them anyway to arrange a return, you get 14 days according to Zavvi, your going to have to pay the return costs, the other alternative is to sell it.
With regard to the Iron Man 2, that will be cancelled, I cancelled mine it took until today for it go through a lot longer than usual, if it does not cancel then message Zavvi under your account. I changed my mind after Iron Man 2 as well with the season ahead and the way they will send them close together, worst time really.
I believe Zavvi has (roughly) a 10 minute window like Amazon to cancel in-stock items based on one experience a while ago. I think it should be until it enters the dispatch process.