They do, you don't need to email them now, you use the follow link to return your item -
Return portal
just enter your order no. and email, it will then pop up with all your order details, select the reason for return and follow the instructions, you'll get a list of return options,
DON'T FORGET TO INCLUDE A NOTE WITH YOUR ORDER NUMBER, NAME, ADDRESS AND EMAIL ADDRESS WITH YOUR RETURN.
Refunds are pretty swift with this new system, usually same day they get it back.