Latest reply:
"Thank you for getting in touch with us about your pre-order.
We send all pre-ordered items out as soon as we receive them into our warehouse from the manufacturers. We always endeavour to have pre-orders delivered to our customers on, if not before, the release date.
Please accept our apologies that on this occasion we were not able to have this with you on the release date. We understand this must be both disappointing and frustrating.Once this order has been despatched we will contact you letting you know it’s on its way.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,
Emma
Zavvi.com Customer Service Team"
I'm guessing it's as simple as they didn't receive the products from the manufacturers, whether from an embargo or otherwise. Although I'm glad it wasn't a major issue, it would have been made much easier for them to explain all this when it was first made aware.
Be patient guys, it'll arrive soon.