Entertainment Store - SteelBook Retailer Thread [United Kingdom]

[snooloui]

Entertainment Store are a retailer operating exclusively in the PlayTrade section of Play.com:

Store links: Play.com - eBay.co.uk

Feel free to discuss shipping, customer service, availability, etc. about this retailer here.

Exclusive 2013 HDN Interview here

Frequently Asked Questions:

Q) I haven't mastered English yet - how can I read the site?!
A) Install Google translate on your browser:

Google Chrome HERE
Firefox HERE

Q) How do I register?
A) Click HERE >> Fill in details>> Follow on screen instructions >> Done!

Q) Do they ship outside of UK?
A) They only offer (free) shipping within the UK with the exception of some items sold through their eBay outlet which may be eligible for International delivery.

Q) What form of packing do they use?
A) A cardboard sleeve (pictured below, thanks to Zoneism):

Spoiler

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Q) Will the retailer charges upon order or upon shipment
A) You will be charged upon dispatch

Q) What payment do they accept?
A) Credit/debit card only

Q) Customer Services any good?
A) Overall the majority of Ninjas have had a good experience with ES - will update constantly.

Cancellations: Your account >> Outstanding Orders >> Cancel Order

Replacements: Your account >> Order History >> Return item >> Follow instructions

Refunds: TBC

 

[robbiefett]

Thanks for that, it makes sense now. Sorry I didn't see this thread before.


Sent from my iPad using Tapatalk

 

[Flash]

Did they ever make a uk gangster squad steelbook?

 

[UZO]

Is it usual for Entertainment Store to ignore customer messages? I sent them 2 mails within a week according a damage and there is no response yet.

 

[kron]

Is it usual for Entertainment Store to ignore customer messages? I sent them 2 mails within a week according a damage and there is no response yet.

IME they're not the quickest but do reply eventually. It took them 4 days to reply to an email I sent recently.

 

[UZO]

IME they're not the quickest but do reply eventually. It took them 4 days to reply to an email I sent recently.

Maybe I should give them time. Thanks.

 

[Grifter2099]

Any news on whether ES has decided to continue or have a trial run concerning shipping to Europe?

 

[davetherave]

Just had to comment on entertainment store's customer service - I ordered anchorman 2 steelbook and when it arrived, it had a scratch on the back. After contacting them they immediately offered to give me a replacement or a refund and refund the postage back to them.

Just felt the need to comment on their good service, my replacement is on its way and they have refunded me £4 towards the postage costs.

 

[steelbobawny]

Put in a order for 4 steelbooks from their recent sale, hope they do a good job with protecting these steelbooks. I have only used them to buy single steelbook orders this year, all of them have been in the cardboard sleeve already shown here.

 

[steelbobawny]

An update, I received the steelbooks recently (TNT are slow) and ES put three steelbooks together in a custom made cardboard sleeve, it holds 3 Steelbooks. Was a bit worried thinking they may be bent or possible scuffs but the packaging is hard and there is no risk of movement inside.

The other steelbook was put in their ordinary single, reliable, card sleeve.

Three out of four steelbooks are in great condition, one of them has a manufacturing problem with the paint, it's in a crucial part of the steelbook, so back it goes, I have contacted ES for a return.

 

[Blissot]

Had a couple of their exclusives but cancelled my preorder for Anchorman 2 after watching it! Maybe if the price drops i will add it to the first one.

 

[CasuallyDressed]

Don't suppose anyone has caught wind of a Walking Dead season 4 steel have they? Anxiously waiting for it...

 

[MrFurious]

For the prices of the Premium steels they sell, their packing is terrible..

 

[ben6212]

For the prices of the Premium steels they sell, their packing is terrible..

+1 i hate ordering from them and have skipped many steels from them just for this reason

 

[psychoscot]

+1 i hate ordering from them and have skipped many steels from them just for this reason

Same mate, tried twice in the past 6 months and both times had to call my bank to get it processed. Outdated system that's seriously annoying.

 

[8bitheart]

I wonder when they are going to put up their Walking Dead Season 4 steel.... I know we have release dates for the blu...

 

[bigdavehopes]

Is there any news on new exclusives? Im sure its been said somewhere here

 

[aliblahblah]

Is there any news on new exclusives? Im sure its been said somewhere here

Need for Speed: https://www.hidefninja.com/community/threads/50718/

 

[dfoles]

Why don't they ship to the US?

 

[xarnoux]

Why need for speed is avaible to international shipping and other steelbooks not ?
They had made a test before with some steelbooks for international shipping but don't know if it was a successful trial.

 

[ghost1]

Thought Entertainment store would have announced theres by now, i hope they are releasing it