HMV.co.jp - SteelBook Retailer Thread [Japan]

[digitalbabe]

This is a general thread to discuss your experiences with this retailer in regards to ordering and receiving Steelbooks.

​

Frequently Asked Questions:

Q) What is the link to HMV JP?
A) http://www.hmv.co.jp/en/

Q) I haven't mastered Japanese yet - how can I read the site?
A) Install Google translate on your browser:

Google Chrome HERE
Firefox HERE

Q) How do I register?
A) Click on 'New Customers' and follow the very easy on screen instructions!

Q) Do they ship outside of Japan?
A) Yes, worldwide Via EMS (tracked) mail - check HERE for countries they deliver to + prices

Q) What form of packing do they use?
A) Depends on quantity you order, see below:

Spoiler

1-2 steelbooks (standard)
(Thanks to Drum18 for pics)

View attachment 27618

3+ steelbooks
(Thanks to domalorite for pics)

View attachment 36821

View attachment 36822

View attachment 36823

Q) Selecting the 'Gift Wrapped Option', is it worth the extra cost?
A) As the pictures above shows, it's not perfect but an improvement to the jiffy bags.

Q) Is the retailer custom's friendly? (i.e will they mark as gift, or low value).
A) No. It's sometimes cheaper for EU residents if they have their items sent to a USA friend/ninja and then forwarded on to the EU address.

Q) Will the retailer charges upon order or upon shipment
A) You will be charged upon shipment

Q) What payment do they accept?
A) Credit Card only for international customers.

Q) Customer Services any good?
A) Yes, very quick and easy to deal with.

Cancellations: Log in >> My Account >> My Orders - follow on screen instructions

Replacements: Send an email via their website HERE, include your name, order number, name of item, catalog number and reason for return. Keep in mind that if the item is out of stock, discontinued, and is not available for exchange, your order will be cancelled and will be refunded.

Refunds: They are normally processed within a few days, same procedure as above.

 

[Horhay]

I've ordered stuff through Hmv Japan before and everything arrived in mint condition. Shipping was cheaper than amazon.

 

[PunkNinja]

I've ordered stuff through Hmv Japan before and everything arrived in mint condition. Shipping was cheaper than amazon.

Do they shipped the steels in a box, well protected?

 

[Horhay]

Do they shipped the steels in a box, well protected?

Last I ordered was over a year ago, it was two Narnia, both were inside a box with kind of plastic bubble not too well packed. Luckily the box was sturdy enough to make it without any damage.

 

[PunkNinja]

Thanks for the info!

 

[Drum18]

As domalorite mentionned, I've got the same type of packaging and it arrived safely!
I didn't take the Gift option and didn't get any customs fees or else.

Gotta say I was pretty happy about this order since Narnia was advertised at ¥4,990 but paid it at ¥3,849. Dunno why but at the checkout, the price changed!

More:

Spoiler

 

[domalorite]

They apply discounts on some items. Same on Amazon and to me looks random

 

[AlexG]

I see HMV.co.jp charges way less to what Amazon.jp does. Do they charge right away and also I see there packaging has improved. Made my first order this morning for 2 steelbooks.

 

[CaptainCoffee]

They charge upon dispatch.

---------- Post added at 12:39 PM ---------- Previous post was at 11:04 AM ----------

Is there any way to combine orders @ HMV JP???, i want to buy a copy of this but i'm not willing to incur the cost of a seperate order + shipping if i could possibly add it to my other order.

 

[earthscope]

Captain you can combine your orders. There is an option to do that when you are checking out. Answered this in the Prometheus thread for you bud!!

Also make sure you add gift wrap to your order as that gives extra protection to the steel.

 

[AlexG]

Captain you can combine your orders. There is an option to do that when you are checking out. Answered this in the Prometheus thread for you bud!!

Also make sure you add gift wrap to your order as that gives extra protection to the steel.

I didn't go with that option. Could I possibly update my order or do I need to reorder again?

 

[earthscope]

I have never done it without adding gift wrap, but yes you can update your order just like with amazon.jp.

Just go into your order and click the change options button and from there you can add gift wrap.

 

[AlexG]

I have never done it without adding gift wrap, but yes you can update your order just like with amazon.jp.

Just go into your order and click the change options button and from there you can add gift wrap.

I just updated my order so thanks for the info.

 

[EmiP6]

I have never done it without adding gift wrap, but yes you can update your order just like with amazon.jp.

Just go into your order and click the change options button and from there you can add gift wrap.

Is it necessary to do that with HMV ?
I read that their packaging was good.

 

[earthscope]

I think its just the OCD in me and most steelbook collectors to add this for extra protection. And I no that amazon.jp pack their steelbooks better in a box if you use the gift wrap option, and not if you don't.

So I just automatically always do it with any steel's coming from Japan. A bit of extra protection is always a good thing!!

 

[pokjak290]

HMV.jp

They use 'lower pre order price guarentee' like amazon?

'They charge upon dispatch'.

 

[lgans316]

Couple of questions folks:

1. Is HMV.co.jp customs friendly for the UK?

2. How is their packaging?

 

[mytran80]

I ordered on 3/22 , item shipped on 3/24 via ems for only 1200 yen , received on 3/27 in the morning . My item was double bubble wrapped . Very impressed with hmv Japan

 

[mytran80]

Packaging is good , mine was double wrapped with thick bubble mailer ( ems packaging )

 

[Sigill]

Threads merged.

 

[Emac21]

I'm trying to order from them, it won't let me get pass the check billing address. I found out what was wrong, it was the Google Chrome browser.