Sleepy Hollow (Blu-ray SteelBook) (Zavvi Exclusive) [UK]

[snooloui]

Release date: April 20th, 2015
Purchase link: Sleepy Hollow
Price: £15.99
Notes: Limited to 2,000 copies.
Per Zavvi on May 8,2015:
1500 copies shipped, 500 damaged in transit from supplier.
They are trying to obtain replacements.

Spoiler

 

[Phantasmic]

we have never got more than 15% partial, said many times about people getting 50% off and they completely denied it.

Zavvi just offered me a 20% discount for my damaged Chernobyl Diaries and I told them that's not acceptable. I said that doesn't help me with my damaged steelbook and I'd like a full refund. I'm sure that won't happen but hopefully it gets me more than 20%. I guess I've been lucky as this is the first time I've received a damaged steelbook from them.

 

[snooloui]

It is such a shame that there are issues with this one as the artwork is fantastic and the finish looks really nice.

 

[steel888]

Received my copy yesterday. Overall, it's in great shape. There are some hairline scratches on the top of the back cover (as some others had mentioned), which seem to have been made before the gloss was applied, perhaps?

But the front artwork and gloss finish on this is really nice.

It's too bad that so many copies seem to have issues.

 

[Alienkidmj12]

zavvi offered me 10% refund lol

 

[Flash]

I am now dreading our ones arrival
If anyone's going to get one damaged it's us

 

[Geek Tragedy]

I have my fingers crossed but I'm not expecting a happy ending.

 

[Bunk]

I have my fingers crossed but I'm not expecting a happy ending.

I was going to do a naughty joke but it didn't come, and I'm tired / a bit boozy so I'm just going to give you the ingredients for the not-fully formed joke:

"Happy ending"... as in what some masseuses may do at the end of a massage (it's also the name of a great-but-cancelled fast-talking comedy series, check it out).
"Fingers"... the things said masseuses use to achieve said happy ending (or so I've heard, I've never actually tried it, even by myself ).

"Fingers crossed": tricky way to get an happy ending ... was the direction I was going in, but didn't like it very much, thus this exposé on my thinking process. Though I thought about submitting that to the Big Bang Theory writers but it felt too clever.

Anyway... what about Sleepy Hollow, huh? I'll probably rewatch it soon. As illiterates would say, I love me some Christina Ricci .

 

[Raimi]

Seeing this, one would expect Zavvi to negotiate a deal with the printing factory of replacing ALL the sent steelbooks or at least offering the buyers this option. Instead they're taking the easy way out...

 

[Geek Tragedy]

Seeing this, one would expect Zavvi to negotiate a deal with the printing factory of replacing ALL the sent steelbooks or at least offering the buyers this option. Instead they're taking the easy way out...

And they would be totally in their rights to do so. Scanavo had to have known they were sending out flawed products to their customer and swept the problems beneath a j-card hoping nobody would notice. This is exactly why you should open your damned steelbooks people!

 

[Pranko]

I best get checking my steelbook again. I didn't notice the scratches that pretty much everyone seems to have mentioned. Hopefully I didn't notice them because they are not there & not just because I'm useless!

 

[Blu-devil]

Bunk, is this what you mean by "Happy Ending"? In the Philippines, a "Happy Ending" at the end of your massage is still finding money in your wallet.

 

[Geek Tragedy]

Ninja's should unite and put a petition together. Send it to Scanavo demanding they stand up and do the right thing by sending replacement steelbooks out. Complaining to Zavvi is barking up the wrong tree folks.

 

[steelbobawny]

I decided to ask for a replacement from Zavvi the other day and still they did not offer any partial refund, also they did not make it clear I could get a replacement but said they were expecting more stock, so back to asking them again to replace it. If I'm not happy with their next message I'll consider sending it back I already have the collect+ label from them for a return and refund.

 

[Flash]

Mine still says awaiting stock pick, despatch date 20th???

But still not despatched anyone else had this?

 

[paulboland]

Mine still says awaiting stock pick, despatch date 20th???

But still not despatched anyone else had this?

It might be that they have not been supplied all the stock yet from StudioCanal
That might be a good thing for those yet to receive their order as Zavvi are aware now of issues with this steelbook

If StudioCanal are doing anything about the quality issue on the back of the steelbook is unknown as of yet but you can be sure they are well aware of it by now

If they are doing anything about this and later send a new batch that's not affected you could count yourself lucky you did not receive delivery from the original batch

If this comes back in stock and I see reports of customers getting these steelbooks with no issues then if still in stock I will put another order in

 

[Phantasmic]

Ok, after refusing a 20% credit to my account for my damaged steelbook and asking for a replacement Zavvi sends me this line of BS

Thank you for getting in touch about damaged item.
I am very sorry that this has arrived in this condition.
I can advise that we would need to arrange for the appropriate returns information, if possible to get a quote for the costs of this return and let us know we will be able to arrange the correct details for you.

What does this last line mean? Do I need to hold it up to a mirror and read it backwards to decipher it? OMG! They frustrate you to the point that you say F@CK IT and forget about it.
After dealing with Zavvi, Amazon's customer service is a dream come true!

 

[Phantasmic]

Mine still says awaiting stock pick, despatch date 20th???

But still not despatched anyone else had this?

Yes, mine says the exact same thing. Hopefully this is a good thing and we'll get undamaged ones.

 

[Sargast]

I got that same email from Zavvi, after being offered 15%. I told them forums like these are aware and if it compensates they get such bad publicity for such a crappy performance. I am very disgusted with them.

 

[BluSteel2012]

Zavvi should get on to Scanavo and those that received damaged steelbooks should be sent replacements With no defects. Not necessarily the whole package again, just a new case.

If Blufans and HD Zeta can do it, Zavvi can do it.

 

[Headhunter]

Classic Zavvi:

Sent by: Zavvi UK. 23 April 2015, 16:16


Thank you for getting in touch about your damaged order.
On this occasion, we would be happy to offer you a partial refund of 10%.
Can you please confirm if you are happy to accept this?
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,

XXXX
Zavvi.com Customer Service Team

Sent by: You. 23 April 2015, 16:22

Hi XXXX

No, I'm not happy to accept a partial refund of 10%, especially when I read the forums and I know you have been giving other customers refunds of 50% on this release.
Considering the amount of money I spend here, I would appreciate the same at least.
Thank you,

Sent by: Zavvi UK. 24 April 2015, 15:36

Thank you for getting in touch about your damaged item.
I am sorry, we would not be able to offer anything higher than 25% refund on this item, otherwise we would look to provide a free return and full refund on this.
This is very rare for us to offer anything above a 20% refund for a damaged item.
If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.
Kind regards,

XXXX
Zavvi.com Customer Service Team

Sent by: You. 24 April 2015, 16:03

Normally I would accept this but given that I know you have offered other customers 50%, I would like to know why you think you can offer me less?

Sent by: Zavvi UK. 25 April 2015, 15:36

Thank you for contacting us to arrange a return.
You will shortly receive another email which contains instructions on how to return your goods and a copy of our returns form.
For the type of return you require we offer a free Collect Plus service.
Please return the goods to us using the Collect Plus label we have emailed to your account. The label should be attached to the outside of the parcel to ensure that the return is free of charge. (etc etc)

If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help.

Kind regards,

XXXX (different autobot this time)
Zavvi.com Customer Service Team